Privacy Policy

This Privacy Policy describes the privacy practices of Jose Montemayor, a sole proprietorship owned by Jose Montemayor (referred to as "we," "us," "our," or simply "Jose Montemayor"). We are an independent solar consulting business serving homeowners in Central Illinois. By using our website, contacting us, or submitting a form, you agree to the practices described here.

1. Information we collect

We collect information you provide directly to us, which may include:

• Your first and last name.
• Your phone number.
• Your email address.
• Information about your home, electric utility, and electric bill that you choose to share so we can provide a bill review or consultation.
• Any messages or details you send us by form, phone, email, or text.

We may also automatically collect limited technical information when you visit our website, such as your browser type, device, and general usage, through standard server logs and any analytics tools we use. We do not sell this information.

2. How we use your information

We use the information we collect to:

• Respond to your requests and provide a free bill review or consultation.
• Contact you about the services you have requested.
• Send transactional messages such as consultation reminders, appointment confirmations, and account notifications.
• Send marketing or promotional messages, but only if you have separately opted in to receive them.
• Improve our website and services.
• Comply with legal obligations.

3. SMS text messaging program

We offer text messaging so we can serve you conveniently. The following terms apply to our SMS program.

How you opt in

You opt in to receive text messages by submitting a form on our website (for example, the contact form at thesolarwayjose.com/contact) and checking the optional consent box or boxes for the type of messages you want to receive. We offer two separate, optional consents: one for transactional messages and one for marketing and promotional messages. Checking these boxes is entirely optional.

Consent is not a condition of purchase

You are never required to agree to receive text messages in order to submit a form, request a consultation, or purchase any product or service. Consent to receive marketing or transactional text messages is not a condition of any purchase.

Age requirement

You must be at least 18 years of age to opt in to our text messaging program.

Message frequency

Message frequency may vary depending on your interactions with us and the type of messages you have consented to receive.

Message and data rates

Message and data rates may apply, depending on your mobile carrier and plan. We are not responsible for any charges from your carrier.

How to opt out (STOP)

You can cancel the SMS service at any time by replying STOP to any text message you receive from us. After you send STOP, we will send you a single confirmation message to confirm that you have been unsubscribed. After that confirmation, you will not receive any further text messages from us unless you opt in again.

How to get help (HELP)

If you are experiencing any issues, you can reply with the keyword HELP for assistance, or you can reach us directly at (309) 861-9894 or by email at jose.m@ionsolar.com.

Carrier liability

Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile carrier and is not guaranteed.

No sharing of mobile opt-in data

We do not share your mobile opt-in information or text messaging consent with third parties for their own marketing purposes, and we do not engage in affiliate marketing or sell leads. Specifically:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How we share information

We do not sell your personal information. We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. We may share limited information only in these situations:

• With service providers and subcontractors who support our operations, such as customer service, scheduling, or technology vendors, who are permitted to use the information only to perform services for us.
• With Ion Solar or installation partners when needed to move forward with a service you have specifically requested.
• When required by law, regulation, legal process, or a governmental request.
• To protect the rights, property, or safety of our customers or others.

Text messaging originator opt-in data and consent are never shared with any third parties for any purpose other than as described above.

5. Cookies and analytics

Our website may use cookies and similar technologies to keep the site working properly and to understand general usage. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site function.

6. Data retention

We keep your information only as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your choices and rights

You may opt out of marketing emails by following the unsubscribe instructions in the message, and you may opt out of text messages by replying STOP. You may also contact us to ask about the information we hold about you or to request that we update or delete it, subject to any legal requirements that may apply.

8. Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps to remove it.

9. Third-party links

Our website may contain links to other websites that we do not control. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any site you visit.

10. Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website or services after a change means you accept the updated policy.

12. Governing law

This Privacy Policy is governed by the laws of the State of Illinois, without regard to its conflict of laws principles.

13. Contact us

If you have questions about this Privacy Policy or our practices, please contact us:

• Jose Montemayor (a sole proprietorship owned by Jose Montemayor)
• Phone: (309) 861-9894
• Email: jose.m@ionsolar.com
• Service area: Champaign & Bloomington, IL (home-based, by appointment)